AnAmericanCitizen
2009-08-28 18:56:09 UTC
For story and readers' comments:
http://www.telegraph.co.uk/health/healthnews/6092658/Cruel-and-neglectful-care-of-one-million-NHS-patients-exposed.html
One million NHS patients have been the victims of appalling care in hospitals across
Britain, according to a major report released today.
By Rebecca Smith, Medical Editor
Published: 12:01AM BST 27 Aug 2009
One million NHS patients have been the victims of appalling care in hospitals across
Britain, according to a major report released today Photo: CLARE KENDALL
In the last six years, the Patients Association claims hundreds of thousands have
suffered from poor standards of nursing, often with 'neglectful, demeaning, painful
and sometimes downright cruel' treatment.
The Patients Association said the dossier proves that while the scale of the scandal
at Mid-Staffordshire NHS Foundation Trust - where up to 1,200 people died through
failings in urgent care - was a one off, there are repeated examples they have
uncovered of the same appalling standards throughout the NHS.
While the criticisms cover all aspects of hospital care, the treatment and attitude
of nurses stands out as a repeated theme across almost all of the cases.
They have called on Government and the Care Quality Commission to conduct an urgent
review of standards of basic hospital care and to enforce stricter supervision and
regulation.
Claire Rayner, President of the Patients Association and a former nurse, said:For
far too long now, the Patients Association has been receiving calls on our helpline
from people wanting to talk about the dreadful, neglectful, demeaning, painful and
sometimes downright cruel treatment their elderly relatives had experienced at the
hands of NHS nurses.
I am sickened by what has happened to some part of my profession of which I was so
proud.
"These bad, cruel nurses may be - probably are - a tiny proportion of the nursing
work force, but even if they are only one or two percent of the whole they should be
identified and struck off the Register.
The charity has published a selection of personal accounts from hundreds of relatives
of patients, most of whom died, following their care in NHS hospitals.
They cite patient surveys which show the vast majority of patients highly rate their
NHS care - but, with some ten million treated a year, even a small percentage means
hundreds of thousands have suffered.
Ms Rayner said it was by "sad coincidence" that she trained as a nurse with one of
the patients who had "suffered so much".
She went on: "I know that she, like me, was horrified by the appalling care she had
before she died.
"We both came from a generation of nurses who were trained at the bedside and in whom
the core values of nursing were deeply inculcated."
Katherine Murphy, Director of the Patients Association, said Whilst Mid
Staffordshire may have been an anomaly in terms of scale the PA knew the kinds of
appalling treatment given there could be found across the NHS. This report removes
any doubt and makes this clear to all. Two of the accounts come from Stafford, and
they sadly fail to stand out from the others.
These accounts tell the story of the two percent of patients that consistently rate
their care as poor (in NHS patient surveys).
"If this was extrapolated to the whole of the NHS from 2002 to 2008 it would equate
to over one million patients. Very often these are the most vulnerable elderly and
terminally ill patients. Its a sad indictment of the care they receive.
The Patients Association said one hospital had threatened it with legal action if it
chose to publish the material.
Pamela Goddard, a piano teacher from Bletchingley, in Surrey, was 82 and suffering
with cancer but was left in her own excrement and her condition deteriorated due to
her bed sores.
Florence Weston, from Sedgley in the West Midlands, died aged 85 and had to remain
without food or water for several days as her hip operation was repeatedly cancelled.
The charity released the dossier to highlight the poor care which a minority of
patients in the NHS are subjected to.
Ms Murphy said the numbers rating care as poor came despite investment in the NHS
doubling and the number of frontline nurses increasing by more than a quarter since
1996.
The personal stories were revealed to prevent their cases being ignored as only
representing a small portion of patients.
The report said: "These are patients, not numbers. These are people, not statistics."
Dr Peter Carter, Chief Executive of the Royal College of Nursing, said he was
concerned that public confidence in the NHS could be undermined by the examples cited
and it would affect morale in hardworking staff.
He said: The level of care described by these families is completely unacceptable,
and we will not condone nurses who behave in ways that are contrary to the principles
and ethics of the profession.
"However we believe that the vast majority of nurses are decent, highly skilled
individuals.
This report is based on the two per cent of patients who feel that their care was
unacceptable. Two per cent is too many but we are concerned that this might undermine
the publics confidence in the world-class care they can expect to receive from the
NHS."
Barbara Young, Chairman of the Care Quality Commission, the super-regulator, said:
It is absolutely right to highlight that standards of hospital care can vary from
very good to poor.
Many people are happy with the care they receive, but we also know that there are
problems.
I am in no doubt that many hospitals need to raise their game in this area.
Where NHS trusts fail to meet the mark, we have tough new enforcement powers,
ranging from warnings and fines to closure in extreme cases. We will not hesitate to
use these powers when necessary to bring improvement.
"We will be asking NHS trusts and primary care trusts how they are ensuring that the
needs of patients and their safety and dignity are kept at the heart of care.
Chris Beasley, Chief Nursing Officer at the Department of Health said the care in the
cases highlighted by the PA was simply unacceptable.
She added: "It is important to note this is not representative of the picture across
the NHS. The NHS treats millions of people every day and the vast majority of
patients experience good quality, safe and effective care - the Care Quality
Commission's recent patient experience survey shows that 93 percent of patients rate
their overall care as good or excellent."
If this is true, may God help the other 7%....AAC
http://www.telegraph.co.uk/health/healthnews/6092658/Cruel-and-neglectful-care-of-one-million-NHS-patients-exposed.html
One million NHS patients have been the victims of appalling care in hospitals across
Britain, according to a major report released today.
By Rebecca Smith, Medical Editor
Published: 12:01AM BST 27 Aug 2009
One million NHS patients have been the victims of appalling care in hospitals across
Britain, according to a major report released today Photo: CLARE KENDALL
In the last six years, the Patients Association claims hundreds of thousands have
suffered from poor standards of nursing, often with 'neglectful, demeaning, painful
and sometimes downright cruel' treatment.
The Patients Association said the dossier proves that while the scale of the scandal
at Mid-Staffordshire NHS Foundation Trust - where up to 1,200 people died through
failings in urgent care - was a one off, there are repeated examples they have
uncovered of the same appalling standards throughout the NHS.
While the criticisms cover all aspects of hospital care, the treatment and attitude
of nurses stands out as a repeated theme across almost all of the cases.
They have called on Government and the Care Quality Commission to conduct an urgent
review of standards of basic hospital care and to enforce stricter supervision and
regulation.
Claire Rayner, President of the Patients Association and a former nurse, said:For
far too long now, the Patients Association has been receiving calls on our helpline
from people wanting to talk about the dreadful, neglectful, demeaning, painful and
sometimes downright cruel treatment their elderly relatives had experienced at the
hands of NHS nurses.
I am sickened by what has happened to some part of my profession of which I was so
proud.
"These bad, cruel nurses may be - probably are - a tiny proportion of the nursing
work force, but even if they are only one or two percent of the whole they should be
identified and struck off the Register.
The charity has published a selection of personal accounts from hundreds of relatives
of patients, most of whom died, following their care in NHS hospitals.
They cite patient surveys which show the vast majority of patients highly rate their
NHS care - but, with some ten million treated a year, even a small percentage means
hundreds of thousands have suffered.
Ms Rayner said it was by "sad coincidence" that she trained as a nurse with one of
the patients who had "suffered so much".
She went on: "I know that she, like me, was horrified by the appalling care she had
before she died.
"We both came from a generation of nurses who were trained at the bedside and in whom
the core values of nursing were deeply inculcated."
Katherine Murphy, Director of the Patients Association, said Whilst Mid
Staffordshire may have been an anomaly in terms of scale the PA knew the kinds of
appalling treatment given there could be found across the NHS. This report removes
any doubt and makes this clear to all. Two of the accounts come from Stafford, and
they sadly fail to stand out from the others.
These accounts tell the story of the two percent of patients that consistently rate
their care as poor (in NHS patient surveys).
"If this was extrapolated to the whole of the NHS from 2002 to 2008 it would equate
to over one million patients. Very often these are the most vulnerable elderly and
terminally ill patients. Its a sad indictment of the care they receive.
The Patients Association said one hospital had threatened it with legal action if it
chose to publish the material.
Pamela Goddard, a piano teacher from Bletchingley, in Surrey, was 82 and suffering
with cancer but was left in her own excrement and her condition deteriorated due to
her bed sores.
Florence Weston, from Sedgley in the West Midlands, died aged 85 and had to remain
without food or water for several days as her hip operation was repeatedly cancelled.
The charity released the dossier to highlight the poor care which a minority of
patients in the NHS are subjected to.
Ms Murphy said the numbers rating care as poor came despite investment in the NHS
doubling and the number of frontline nurses increasing by more than a quarter since
1996.
The personal stories were revealed to prevent their cases being ignored as only
representing a small portion of patients.
The report said: "These are patients, not numbers. These are people, not statistics."
Dr Peter Carter, Chief Executive of the Royal College of Nursing, said he was
concerned that public confidence in the NHS could be undermined by the examples cited
and it would affect morale in hardworking staff.
He said: The level of care described by these families is completely unacceptable,
and we will not condone nurses who behave in ways that are contrary to the principles
and ethics of the profession.
"However we believe that the vast majority of nurses are decent, highly skilled
individuals.
This report is based on the two per cent of patients who feel that their care was
unacceptable. Two per cent is too many but we are concerned that this might undermine
the publics confidence in the world-class care they can expect to receive from the
NHS."
Barbara Young, Chairman of the Care Quality Commission, the super-regulator, said:
It is absolutely right to highlight that standards of hospital care can vary from
very good to poor.
Many people are happy with the care they receive, but we also know that there are
problems.
I am in no doubt that many hospitals need to raise their game in this area.
Where NHS trusts fail to meet the mark, we have tough new enforcement powers,
ranging from warnings and fines to closure in extreme cases. We will not hesitate to
use these powers when necessary to bring improvement.
"We will be asking NHS trusts and primary care trusts how they are ensuring that the
needs of patients and their safety and dignity are kept at the heart of care.
Chris Beasley, Chief Nursing Officer at the Department of Health said the care in the
cases highlighted by the PA was simply unacceptable.
She added: "It is important to note this is not representative of the picture across
the NHS. The NHS treats millions of people every day and the vast majority of
patients experience good quality, safe and effective care - the Care Quality
Commission's recent patient experience survey shows that 93 percent of patients rate
their overall care as good or excellent."
If this is true, may God help the other 7%....AAC